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Refund policy

Mis à jour le 20 octobre 2026. Ce document est disponible en anglais.

Last updated: 2026-10-20

  • First payment of a subscription: full refund if you ask within 14 days, for any reason. Write to hello@cookiequiet.com from the account's e-mail address.
  • Renewals: not refunded, but you can cancel any time before the renewal date from the account page or the billing portal, and the website keeps working on the free plan.
  • Agency plans: same rules per bundle.
  • Downgrades and unused time: no pro-rated refunds; the paid features stay active until the end of the paid period.

Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

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